Office Lean

While most lean transformations begin in the primary value stream, you'll not succeed as a lean enterprise until all functions and value streams benefit from lean thinking! As organizations continually improve the operations, many find that the S,G,&A allocations are becoming very large! And, more importantly, support processes can quickly influence the effectiveness and efficiency of your core value stream.

Jim Womack wrote an article on this in March of 2004. Click here to read the article.

The good news is that we don't need additional tools for adapting lean techniques in the office: just a different set of lenses to see the opportunities and apply the tools. Unlike other consultants, we have significant experience in this dating back to 1992. We provide the implementation and training support for all types of lean office efforts, and have been involved with applying lean techniques in such processes as:

Healthcare: clinical and support processes
Sales and Marketing
Customer Service
Order Entry
Order-to-cash
Engineering
Purchasing
Quality Assurance
Scheduling
R&D
New Product Development
Warranty Support
Finance
Accounting
Quoting
Human Resources
Distribution Sales and Support
Information Technology/Systems
Budgeting and Planning

To help you begin in the right place, we'll work with you to identify processes most responsible for supporting your business strategies and objectives. Then we'll work with the cross functional teams inside these process to address the necessary cost, service, and quality objectives required to meet your business objectives.

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